Answers for your Questions
When will we get our mattress?
Cotton mattresses and mattress pads ship in 2-3 weeks. Latex mattress, latex pillows ship in 5 days. You will receive an email once the order is shipped, signature may be required for mattresses.
How heavy will the mattress shipment be?
Natural materials do not crumple down like foams, hence our beds will roll to the length of the bed mostly 80" long. Depending on the thickness, our beds can weigh from 75lbs to 150 lbs. We recommend getting help in moving boxes, at this time we do not offer white glove service.
Why don't you give trial period or free return shipping ?
Returns and trial periods work for cheaper petrochemical foams as the cost of these are very less compared to their price. We sell high quality premium products at an affordable price. We want your satisfaction so if there are any issues, we will not leave until you are happy. Customer satisfaction is what we are known for.
Do you have a non organic version of the Indian style mattress?
We do not, at this time, have this option. unlike India the US laws prohibit selling mattresses without fire retardant which means we have to add non-wool based FR and that is just nasty!
Do I need to wait to air my mattress or for it to expand?
Natural mattress does not require any airing to remove noxious smells or expand with air. Our latex mattress will expand within a day and cotton will fluff out even more in a sunlight room.
What are in the layers of my mattress?
Our Information page has all the details of the filling and ticking (outer cover) we use in our products
Where is your mattress manufactured?
Our suppliers manufacture and procure materials all made in the US. If there are products not made in the US due to lack of product availability, we mention it in the product description.
Can I exchange my bed?
Yes, of course please visit our Returns and Warranty section! We can gladly help with your purchase to avoid this.
Do you have one bed that suits everyone?
If everyone loved their soup just right and only too hot or cold or everyone liked the same season. It helps to have a choice and we provide the best nature made choices.
How do I select the best bed for me or the most ideal one?
A simple rule is Cotton / Wool become softer with use while Latex starts and stays firm. A thinner bid with a good base will give you a firm bed, a thicker bed pad will give you more luxurious feeling.
Can your thin cotton or latex mattress be used on its own?
Yes, these are complete mattresses and not toppers. It is ideal for stow away beds, RV or guest beds.. most of our customers buy thin mattress for themselves to sleep as they see benefits in that.
Do you provide white glove shipping?
At this point we do not provide white glove shipping and only have door delivery via major carriers.
How should we lay or support our mattress?
We recommend always laying a natural mattress on a wooden surface with firm slats or boards that have gaps to support airflow (resist bacteria). Slats that are sturdy in the middle frame are crucial to support the weight on top without bowing or bending leading to body pain or mattress defects. There are newer box springs as well that have both strength and airflow characteristics.
What care should we take for natural mattress after buying?
Natural mattress of cotton and wool are best if you flip and/or rotate once a month This will discourage body impressions and increase the life of your mattress. Lay your mattress in the sun twice a year when it’s expected to be full sunny (no moisture). This is an excellent method to get the materials especially cotton and wool to fluff better and rise. This method is also a natural, chemical free way to eliminate mites and mildew spores.
Latex mattress should not be exposed to sunlight
How different is natural mattress from other mattress?
Mattress (as per government guidelines) means a ticking filled with a resilient material used alone or in combination with other products intended or promoted for sleeping upon.
Foam mattresses are mostly petrochemical products. Spring mattress have steel spring of different sizes, again it is an industrialised product not used before 50 years. Our is pure natural fibers, there are other phrases used worldwide like Gaddha, Shikibuton, Futon, etc that are similar to what we provide.
Do you ship outside the contiguous states?
We do not ship internationally and free shipping does not apply to Alaska and Hawaii. An adjustment will be made to your order if you place from these locations to reflect increase shipping.
Do you provide payment help?
No, we do not yet have any payment or financing options available.
What is the mattress recycling fee on the order checkout?
This fee is collected by MRC which is a non-profit organization set up to reduce illegal dumping and increase recycling of used mattresses. Please find more information at - http://mattressrecyclingcouncil.org/mrc-in-your-state/