Our promise is to provide your natural mattress at the most affordable price. Given our very low pricing and for hygiene reasons, we do not issue refunds for any of our products. We do offer a 90 Day Comfort Exchange Program for our mattress and a Limited Warranty against manufacturing defects that is outlined below.
90 Day Exchange
- We offer a 90 Day Comfort Exchange which can be initiated 15 days following the original delivery date of your mattress.
- The 15-days buffer allows your body to adjust to your new mattress, especially if you previously slept on non-natural fillings.
- We will exchange your gently used mattress for one of our other mattresses.
- This 90 Day Comfort Exchange expires at the earlier of (i) 90 days after the original delivery of your mattress or (ii) 110 days after your purchase of the mattress
- All exchanged products are subject to proof of purchase, 30% restocking fee, shipping fees to receive or send, all labels, name or trade labels being intact, mattress care instructions being followed, and difference in original prices between the two products, if any.
- Any initiations, please email at [email protected] or call us.
5 year Warranty
- We provide a 5-year limited warranty for all our organic mattress, pillows, pads and natural latex toppers against defective products. We will replace with a new, similar product.
- Threads, pilling, normal body contouring, and stretching of fabrics are considered cosmetic flaws and are not covered under this warranty.
- This warranty program does not include the cost of shipping (receiving or sending) of any products for a warranty claim.
- Care instructions need to be followed for this limited warranty to apply. If care instructions are not followed, this warranty will be null and void.
- For our organic mattresses To qualify for this warranty, you must
- be using a Mattress Pad purchased from us
- provide a proof of purchase for validation
- have law label, name or trade labels on the defective product intact
- This warranty only applies to manufacturing defects, and does not apply to other issues, including, but not limited to body contours, firmness requests, allergies or covers, usage stains, burns or soils, and other issues not related to manufacturing defects.
- Covers are warranted for two (2) years against defects in the material or workmanship.
- Aadvi, LLC shall not be liable for incidental or consequential damages resulting from the use of the product or arising out of any breach of this warranty; the exclusive remedy for breach of this warranty shall be replacement or credit towards replacement as set forth here. There are no express or implied warranties, including implied warranties of merchantability and fitness for a particular purpose, other than the warranty expressly stated in this limited warranty.
- Any warranty questions, please email at [email protected] or call us.